We do not accept returns or exchanges due to the nature of our product unless defective.
• All the orders you place on the Website are non-refundable after shipment has been dispatched, except if the product you have received is damaged, faulty or does not match the product description. You must register a complaint with the courier company and must take pictures of packing (before and after opening) in order to take benefit of this clause. If Vegas Makeup Artistry and or brand Built 2 Lash is satisfied, in such case, Vegas Makeup Artistry and or brand Built 2 Lash shall arrange for return or replacement or refund at its discretion.
Several types of goods are exempt from being returned. Used products, Gift cards, packages with missing items (such as box and or missing lash/lashes).
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
with obvious signs of use there will be no refund issued
any item that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Vegas Makeup Artistry/Built 2 Lash, 10040 West Cheyenne Ave #140-245, Las Vegas, Nevada 89129.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Vegas makeup artistry LLC and or Built 2 Lash Beauty, 10040 W Cheyenne Ave #170-245 Las Vegas, Nevada 89129.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
10040 W Cheyenne Ave #170-245 Las Vegas, Nevada 89129.